Restore a purchase
Open Profile, find Purchases and tap “Restore purchases” while signed in to your DiscoverMe account.
DiscoverMe support
How can we help?
Find answers about your account, paths, purchases and reminders — or send us a message if something does not feel right.
Quick help
Most issues can be resolved directly inside DiscoverMe. These are the three places to start.
Manage your account
Sign in with Apple or Google to sync progress. Account deletion is available directly from Profile.
Check reminders
Review your reminder setting in Profile and make sure notifications are enabled for DiscoverMe in iOS Settings.
Frequently asked questions
Straightforward answers for the moments when you want to get back to your path quickly.
How do I restore a path I already purchased?
- Sign in to the DiscoverMe account connected to your purchase.
- Open Profile.
- Under Purchases, tap Restore purchases.
Make sure your device is using the same Apple Account that originally purchased the path. If the path still does not unlock, email us and include the path name and your app version.
Why does DiscoverMe say my purchases are linked to another account?
An Apple Account can be linked to one DiscoverMe account at a time. Choose Switch account and sign in to the DiscoverMe account that originally received the purchase.
If you no longer have access to that account, contact us. Please do not send your Apple Account password or payment details.
Are paths subscriptions?
No. Each paid path is a one-time, non-consumable In-App Purchase. DiscoverMe does not offer subscriptions or recurring charges.
How do I request a refund?
All payments and refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow Apple’s instructions.
How do I delete my DiscoverMe account?
- Sign in and open Profile.
- Scroll to the account section.
- Tap Delete account and confirm.
This permanently deletes your DiscoverMe account, notes and progress. Purchases remain in your Apple purchase history and may be restored later where eligible.
Why did my reminder not arrive?
Check that reminders are enabled in DiscoverMe and that iOS notifications are allowed under Settings → Notifications → DiscoverMe. Focus modes and notification summaries can also delay how notifications appear.
Can I use DiscoverMe without an account?
Yes. You can explore DiscoverMe in Incognito mode. An account is required to purchase a path, restore purchases and sync your progress across devices.
Is DiscoverMe a medical or therapy service?
No. DiscoverMe offers prompts for attention, everyday discovery and interaction with the world around you. It is not a medical, psychological, therapeutic, diagnostic or emergency service.
Contact support
Still need a hand?
Tell us what happened and we will take a closer look. If possible, include your app version, iOS version, the path name and a short description of the issue.
info@discoverme.appWhen you contact us, we use the information in your message only to answer your request and provide support. Never send passwords, authentication codes, full payment details or Apple Account credentials.